I paid for an ad free license for Ray video player last Saturday. I did not receive any email or anything. I went to unity and there is a blank license number. I removed the ad license from video player and tried to use the one that is blank. It came back as wrong license.
I submitted a ticket on 9/21 and got nothing. I submitted another ticket on 9/25 and still nothing. Its been a week since I paid you and I can’t get any information from BoonEx.
Payment Details
Transaction ID: 1A997641NT431904SCan you tell me the license number I should use? My user name on unity is zunibee.
All I am looking for is a simple answer or refund the money. Even if the answer was we are backlogged 10 days….an acknowledgment would be nice….
Maybe you need a couple of volunteer customer support reps. Their answers can’t be as bad as no answer at all.
Make Meaning Or Die
We apologize for any inconveniences. The issue was resolved via E-mail correspondence.