I paid for an ad free license for Ray video player last Saturday. I did not receive any email or anything. I went to unity and there is a blank license number. I removed the ad license from video player and tried to use the one that is blank. It came back as wrong license.
I submitted a ticket on 9/21 and got nothing. I submitted another ticket on 9/25 and still nothing. Its been a week since I paid you and I can’t get any information from BoonEx.
Payment Details
Transaction ID: 1A997641NT431904SCan you tell me the license number I should use? My user name on unity is zunibee.
All I am looking for is a simple answer or refund the money. Even if the answer was we are backlogged 10 days….an acknowledgment would be nice….
Maybe you need a couple of volunteer customer support reps. Their answers can’t be as bad as no answer at all.
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